Rachel C Serrano , MEd

Director of Enterprise Reporting & Analytics, University of North Carolina at Chapel Hill , Chapel Hill , North Carolina

Rachel Serrano is the Manager of Enterprise Reporting and Departmental Systems at University of North Carolina at Chapel Hill. Prior to Chapel Hill, she was Director of Information Analytics at Appalachian State University, and Manager of Data Warehousing and Business Intelligence at the University of Arizona. She has over 20 years experience working with all levels of leadership and users to deliver a rich analytics experience. Her areas of specialty are in institutional analytics and business management, data governance and access, and user relationship and requirement management.