Mr. Blackburn has 23 years of experience in Student Financial Services. His focus on student success and retention has led to innovative grant programs that resulted in remarkable improvements in graduation rates. He has also created effective student programs to increase financial literacy. His focus has been on improving financial awareness for the same students that tend to be under-served in the banking industry. James has transformed many organizations with an increased focus on the student, operational excellence and data analytics. James has an MBA from Auburn University. He is also a Certified Six Sigma Blackbelt and has taught courses on Lean, process improvement and service innovation.