Monday Afternoon Learning Opps

The Journey to Centralized Procurement: From Theory to Reality

  • Monday, July 15
  • 04:00 PM - 05:15 PM
  • Austin Conv Center
  • Level 4, 17A
  • MS


Sandy Hicks

Former Associate Vice President and Chief Procurement Officer

University of Colorado, Procurement Service Center

Denver, Colorado

Gisella Higgins

Interim AVP and CPO, Director of Change Management

University of Colorado, Procurement Service Center

Denver, Colorado


Increasingly tight budgets have pressured higher education to identify increased savings opportunities as well as creative ways to offset financial challenges. Leading procurement organizations can address both cost savings and revenue-generating opportunities through centralization of shared services. In this session, representatives from the University of Colorado will discuss their centralization of procurement operations and the evolutions that followed. Gain insights into the advantages of a centralized procurement service center, effectively leveraging technology, and crafting a customer engagement strategy that enables lean organizations to maximize value-add services.

Learning Objectives

  • Recognize the key benefits and risks associated with centralizing procurement activities
  • Review key considerations associated with centralization, including stakeholder management, relationship strategies, technology, and communication
  • Translate lessons learned from one institution to your own