Monday Afternoon Learning Opps

The Evolution of the Bursar's Office: Well Beyond Issuing Refund Checks

  • Monday, July 15
  • 04:00 PM - 05:15 PM
  • Austin Conv Center
  • Level 4, 14


Gayle Callahan

Director, Bursar Operations

Johnson County Community College

Overland, Kansas

Christopher Cook


Vanderbilt University

Nashville, Tennessee

Kimberly Wagner

Executive Director, Student Financial Services and Auxiliary Enterprises

Elgin Community College

Elgin, Illinois


In recent years, the role of the college and university bursar office has changed significantly. Technological advances, improved systems and enhanced processes and procedures at both university and departmental levels have created opportunities for realignment of positions and duties to better suit the needs of the university and its stakeholders. Long gone are the days of simple data entry and payment processing. Staff are now expected to maintain a broader scope of responsibilities given the changing needs of the department. Hear how three different institutions offices have grown, evolved, and automated over the years to provide top-flight service. Learn how to structure a team to support the needs of the entire campus community, including students, parents, staff, and third-parties.

Learning Objectives

  • Review the past, present, and future of bursar responsibilities and needs
  • Explore services currently provided to ensure student success
  • Examine the various laws and regulations impacting student accounts