Monday TECHTalks

Robotic Process Automation in Higher Education Operations

  • Monday, July 15
  • 11:45 AM - 01:45 PM
  • EXPO
  • TECHTalk Pavilion
  • IT


Cristina Secrest


Ernst & Young LLP

Houston, Texas

Richard St. Onge

Associate Vice Chancellor for Collaborative Business Services

The University of Texas System

Austin, Texas


Robotic Process Automation (RPA) refers to the application of software robots—not physical robots—that mimic human action and connect multiple systems through automation, without changing the existing IT landscape. Successful implementations start with viewing RPA as a holistic journey that requires strategic planning; an understanding of the organization’s business, operations, and resources; and agreement on what success looks like. Looking to improve business operations for various stakeholders, the University of Texas System engaged teams to identify areas where RPA could help standardize and improve processes. In this session, you’ll learn how the UT system selected which processes to automate, how the technology was implemented and success measured, and the resulting impact on operations. The speakers will also present lessons learned from piloting RPA technology in a higher education setting.

Learning Objectives

  • Understand the key factors that determine readiness to undertake the Robotic Process Automation (RPA) journey
  • Learn how to obtain tangible value from an RPA implementation
  • Discover how RPA can improve decision making