Sunday Morning Learning Opps

Achieving Scale in Administrative Services

  • Sunday, July 22
  • 10:00 AM - 11:15 AM
  • Long Beach Conv Center
  • Level 1, 104A
  • MS


Business offices have no shortage of motivators for pursuing scale in administrative services: compliance, service quality, risk reduction, and, of course, cost reductions. Yet, over the past decade, horror stories about shared services have left administrators wondering whether the risk is worth it. The presenters will highlight the work of three institutions that have deployed process improvement alongside organizational change to facilitate consolidation and secure buy-in from campus stakeholders. Their case studies will reveal how process improvement served as a critical lever in standardizing work, reducing errors, mitigating risks, and increasing compliance.

Learning Objectives

  • Engage campus stakeholders constructively to source candidates for process improvement.
  • Uncover opportunities for both process improvement and consolidation based on institutional objectives and local context.
  • Build support for greater operational scale among academic and administrative stakeholders.