Melissa J. Stone, MBA; Director of Student Financial Services joined the University of Delaware in June 2006. Beginning as the Director of Billing and Collection, Melissa was responsible for all student and department billing and collection of receivables. Since 2010, Melissa has been Director of Student Financial Services (SFS), a department created to provide seamless service to our students and families by integrating both student billing and financial aid functions. In this role, Melissa is part of the Enrollment Management leadership team and implements our financial aid leveraging model to achieve the University’s enrollment goals. Melissa manages customer service, accounts receivable and financial aid operations .
With 19 years in higher education, prior to coming to the University of Delaware, Melissa held various roles at Niagara University from 1998-2004, including Director of Student Accounts. In addition to being active in NACUBO, including serving as chair of the Student Financial Services Conference and member of the SFS Council; she serves on the Tuition Exchange Board of Directors. Melissa holds a B.S. in Political Science and Master’s in Business Administration (MBA) from Niagara University and participated in Harvard’s Management Development Program in 2012.